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Frequently Asked Questions

What will I see on the CareNotify™ application?

The CareNotify™ web-based application provides the ability to find a healthcare provider close to you, view their schedules and book an appointment.

Is the information secure?

The application is fully compliant with federal and state laws pertaining to your privacy. Your health information will be treated with the same privacy consideration as health information distributed in other formats.

What should I do if I have a question regarding information presented in CareNotify™?

In the case of an emergency, call 911. If you have non-critical, care-related questions, please contact your practice.

Is there a fee to use CareNotify™?

No, the application is a free service provided by your practice. If you are accessing the application via a text message received on your mobile phone, standard text messaging rates (from your cell phone provider) do apply. However you can opt out from receiving messages at any time, by reply STOP to the text message.

What should I do if I do not want to receive text messages?

Simply reply STOP to any text message, and you will be deactivated from receiving future messages.

What should I do for technical assistance, if I’m having trouble accessing the CareNotify™ application?

Please email support@healthgrid.com if you need technical assistance. We will respond to your inquiry as soon as possible.